Why do people buy products and services? What do they find valuable? Harvard Business Review set out to answer those...
Top E-Commers Take More Territory
According to eMarketer's updated forecast, the Top 10 e-commerce companies will grow their combined market share by 2%...
E-Commerce Gains are Here to Stay…?
Brick-and-mortar stores may be reopening, but here's the real question: will shoppers come back to them? E-Marketer...
Why Amazon Ate Whole Foods (Whole)
To casual observers, big-business acquisitions often just look like conquests—big fish eats smaller fish—and of course...
WTH is Frictionless Commerce?
Every step between a customer and their intended purchase is "friction," and conventional wisdom dictates that less...
WTH is Facebook Shops?
Zuck and the gang (not to be confused with Kool and the Gang) announced Facebook Shops, an e-commerce feature (duh)...
Back to Back-End Basics
Last week, we talked about the importance of a Front End offer. Read more about that here. The beginning of that...
An Abridged Account of Amazon’s Atypical IPO
In case you missed it, this past Friday (May 15) was the 23rd anniversary of Amazon’s 1997 IPO. Yes, that was a long...
The Fire is a Front End
Amazon has announced the rollout of an 8-inch Fire tablet for just 89 bucks. If you're wondering "how in the world can...
Charmin Sales Skid, Panic Buying Chills
Although the pandemic crisis continues, our long national toilet-paper nightmare may finally be... behind us....
Churn and Burn: Rocketry 101 for Digital Business
An editorial note: we use terms like "nerd" and "dork" with endearment because that’s a big part of who we are. You...
21 years ago Jack Ma borrowed $2,000 and built the most dominant company in all of China
On April 4, 1999, Jack Ma and his 17 teammates founded Alibaba.com in Ma’s Hangzhou apartment. Ma had come to the...
What’s In a Name?
Third-party sellers on Amazon have multiplied as fast as Jeff Bezos's billions, and are challenging the very idea of...
It’s hard out there for a D2C darling
Not so long ago, virtually everyone was thinking within the box. From cosmetics to dog toys to underwear, there is a...
The Founder of Amazon Turned 56 Years Old Yesterday
Jeff Bezos has been compared to titans of industry like Andrew Carnegie, John D. Rockefeller, and Bill Gates. But the...
BuzzFeed Founder to Google: “Come at me bro.”
In a Buzzfeed blog post, founder and CEO Jonah Peretti detailed BuzzFeed's 2020 plans. And the most notable element of...
QVC Meets Gen Z: Live Stream Social Shopping Aims to Remove Buyer Friction
Remember that night you drank three Moscow Mules and ordered that $500 Vitamix on QVC? Good news. Soon you'll be able...
Surviving Amazon: Retailers Get Physical
By now, Best Buy was predicted to be one of the retail ghosts of Christmas past, another brick-and-mortar merchant...
E-commerce Store Owners Have a New Weapon in the Fight Against Amazon
A week before Thanksgiving, PayPal announced their latest billion-dollar buyout. The acquisition du jour was Honey, a...
Direct-to-Consumer (D2C) Brands Hold Their Own Against Doorbusters
While the still-in-a-turkey-coma crowds may have lined up Thursday evening for a shot to shove someone for a cheap TV,...